Return Conditions
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Returns must be initiated within 30 days from the delivery date.
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The item must be unused, unopened, and in the same condition as it was dispatched.
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The original packaging, including the box and any included accessories or documentation, must be returned intact.
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Items that are used, opened, or returned without original packaging will not be eligible for return or refund.
Refund Responsibility
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If the return is due to our error (e.g. wrong item sent, defective or damaged product on arrival), we will cover the full return shipping cost and issue a full refund.
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If the return is due to the customer's reason (e.g. change of mind, ordered by mistake), the customer will be responsible for the return shipping costs. Refunds will be processed after the item is received and inspected to confirm it meets our return conditions.
To start a return, please contact our support team with your order number and reason for return.
Malibu Bathrooms and Kitchens Ltd, Unit 4 Manor House Business Park, 97 Manor Farm Road, Wembley, HA0 1BN
Email: vraj@malibultd.co.uk
Telephone: 020 8991 1126
Dear customer,
(All orders received after 23rd December will be dispatched on 3rd January.)